Refund & Exchange Policy

Size exchange is available if the product does not fit as expected. To be eligible for a size exchange:

• The product must be unused, unwashed, and in its original condition with all tags attached.
• Exchange request must be initiated within 48 hours of delivery.
• The product must not have any signs of wear, alterations, perfume, deodorant stains, or damage.
• Size exchange is subject to availability of the requested size.
• Customer bears the shipping cost for returning the product for exchange.

Note: Exchange requests will be processed within 5-7 business days after we receive the returned product and verify its condition.

Refunds are only applicable for defective or damaged products.If you receive a product that is:

• Manufacturing defects (stitching issues, fabric tears, etc.)
• Damaged during transit
• Wrong product delivered (different from what was ordered)
• Missing items from your order

1. Contact us within 48 hours of receiving your order via WhatsApp at +91 85954 50802 or email at info.nooraya@gmail.com
2. Provide your order details including Order ID, product name, and reason for exchange/refund.
3. Share clear photos/videos of the product showing the defect or issue (for refund requests).
4. Wait for approval - Our team will review your request and respond within 24-48 hours.
5. Ship the product back as per the instructions provided. Keep the shipping receipt safe.

• All products are handcrafted and may have slight variations in color, embroidery, or finishing. These are characteristics of handmade products and not defects.
• Color may appear slightly different on different screens/monitors. Slight color variation is not a valid reason for refund.
• Unboxing video is mandatory for all defect/damage claims. Without an unboxing video, refund claims may not be processed.
• We reserve the right to reject exchange/refund requests if the product is found to be used, altered, or damaged by the customer.
• Refund will be processed to the original payment method within 7-10 business days after approval.
• Sale/discounted items are eligible for exchange only, not refunds, unless defective.
• Nooraya reserves the right to modify this policy at any time without prior notice.